RETURN & REFUND POLICY

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Wabi Sabi Hawaii

At Wabi Sabi Hawaii, we are committed to delivering high-quality furniture and a seamless, professional installation experience. Due to the customized nature of our products and services, our return policy is structured as follows:

All products are considered final sale once delivery is completed and inspection has been conducted and approved by the customer.
We kindly ask clients to carefully inspect all items at the time of delivery.

After acceptance, returns, exchanges, or refunds are not permitted.

Most of our products, including furniture packages, modular systems, sofas, bed frames, and built-in solutions, are customized or made-to-order.

For these items:

• All sales are final 
• Returns or exchanges are not allowed 

Exceptions apply only in cases of verified product quality issues or manufacturing defects.

If a product is found to have a manufacturing defect or quality issue, we will:

• Assess the issue upon notification 
• Offer appropriate solutions, which may include: 
  • Repair 
  • Replacement parts 
  • Product replacement (if necessary) 

All claims must be reported within a reasonable timeframe after delivery.

The following items are strictly non-returnable:

• Customized or personalized products 
• Furniture packages and built-in systems 
• Mattresses and bedding (for hygiene reasons) 
• Floor models, “Final Sale,” or “As-Is” items 

All warranty claims are subject to the terms and conditions of the respective manufacturer.
Please refer to your product warranty documentation for details.

If you have any questions or need assistance, please contact us.

We appreciate your trust in Wabi Sabi Hawaii and are dedicated to providing thoughtfully designed, high-quality furniture solutions tailored to your home.