RETURN & REFUND POLICY

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At Wabi Sabi Hawaii, we strive to ensure your complete satisfaction with your furniture purchase. We understand that sometimes circumstances may require you to return or seek a refund for your furniture items. Please review our refund and return policy below for details on our procedures.

Returns Eligibility:

1. Unused and Unaltered Condition: 

To be eligible for a return, the item(s) must be in unused and unaltered condition, just as you received it. This includes being in its original packaging with all accessories and tags.

2. Within the Return Period: Our return policy allows returns within 30 days from the date of delivery or purchase, depending on the product. Please refer to your sales receipt or contact our customer service for specific return period information.

Refunds:

1. Full Refunds: If you return eligible items within the specified return period, we will issue a full refund to your original payment method.

2. Partial Refunds: In cases where the returned item is not in its original condition, is damaged, or missing parts, we may offer a partial refund to cover the loss in the item's value.

Return Process:

1. Contact Us: To initiate a return, please contact our customer service department at [Customer Service Email/Phone Number]. Provide your order number and details of the item(s) you wish to return.

2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed.

3. Pack and Ship: Carefully pack the item(s) in the original packaging or an appropriate container. Include all original accessories and tags. Attach the provided RA number and shipping label.

4. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part.

5. Inspection: Upon receiving the returned item(s), our team will inspect the condition and completeness of the product. Refunds will be processed after a satisfactory inspection.

Exclusions:

Please note that the following items may not be eligible for returns or refunds:

- Custom-made or personalized items such as Sofa, Bed Frames.

- Mattresses and bedding products for health and safety reasons.

- Items marked as "Final Sale", "Floor Sale" or "As-Is."

Warranty Claims:

Warranty claims for defective items are subject to the terms and conditions of the manufacturer's warranty. Please refer to the warranty information provided with your purchase.

We value your business and are committed to providing quality furniture and a seamless shopping experience. If you have any questions or require further assistance with your return or refund, please do not hesitate to contact us.

This refund and return policy is effective as of January 1, 2022 and may be subject to periodic updates. We recommend reviewing this policy before making any returns. Thank you for choosing Wabi Sabi Hawaii.