50% of the full payment is required as deposit for furniture package orders; 30% of the payment is required once all the furniture pieces arrive in Hawaii; 20% of the remaining payment will be charged after inspection. Once production has commenced, all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded. The custom order lead time is an 14 weeks. Our Guarantee applies to custom orders only to the extent of defects or damages. Custom orders are not able to be returned or refunded based on buyer’s remorse. If the customer is unable to take delivery of the order’s item within 15 days of being contacted that the items are ready to ship, warehouse storage charges will be applied to the customer. If the customer is unreachable by phone and/or email, unable, or unwilling to take delivery of the items after 15 days of our effort to inform the customer of delivery, the customer forfeits the non-refundable deposit paid and we have full discretion on how the order’s items are to be handled.
Once a custom order has entered production status, all costs of production have been incurred and therefore a cancellation is no longer possible and balance paid cannot be refunded.
Custom orders, are not able to be returned or refunded.
Damaged or Defective Items
The furniture package will be delivered and installed to your home. If there are any damaged or defective items, we will arrange to deliver and install the item again within 14 weeks.
Our warranty starts from the date of delivery and installation. Our warranty for Indoor Furniture lasts for 1 year on any soft parts and workmanship related failures. Examples of failures covered in the 1 year warranty are threading, piping, buttons, rubber components, and parts with glue as adhesive, that come loose from residential, non-commercial usage. For Outdoor Furniture 3 year warranty on metal structural failures (2 years for Linnea, Hadley, and Maja products) We will provide replacement part(s) at no charge with a lead time of 14-24 weeks. Our lightings are all UL listed, and warranty is 1 year.
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NOTE: All items and furniture packages on this website are offered by Wabisabi-Hawaii, LLC. Wabisabi-Hawaii, LLC has no affiliation or business relationship with The Howard Hughes Corporation; 1000 Auahi, LLC; or Ward Village Properties, LLC.